Get support with your energy bills

09 Dec 2024

Written by Communication Team

If you are in need of some support with your energy bills, we may be able to help, but you must apply quickly.

Thanks to a partnership with HACT, a charity supporting social housing, we are able to provide energy vouchers this winter. So far, we’ve helped six residents save almost £300 each.

Eligibility

ISHA residents with a prepayment meter, not with British Gas*, struggling with fuel costs and at risk of self-disconnection are eligible to receive vouchers.

*British Gas does not accept PayPoint vouchers.

How it works

Vouchers are provided via email. They can be used to top up a prepayment meter. Vouchers will be redeemable through PayPoint only.

You can receive a maximum of six £49 vouchers, but funds are limited so act now to claim yours.

How to apply

Contact Outreach@isha.co.uk or call 0300 131 7300.

You’ll need to provide some basic information to us including:

your full name
first line of your address
postcode
your phone number
you will also need to provide a photo of your prepayment meter showing low or no credit.

We will also need proof that you:

receive means-tested benefits
or, that you are experiencing financial hardship
or, that you are in rent arrears

We realise that this is an additional element of evidence, but we are required to provide this for every household by the fund provider.

If your application is accepted, you should receive the vouchers within five working days.

Other ways we can help

We've made our own guide to help you keep safe and warm this winter(PDF). In it you'll fine support resources to help with the cost of energy, tips on damp and mould and much more.
Our Outreach team can also provide you access to food vouchers if you need them.