Introducing our managed behaviour policy

What you need to know about our managed behaviour policy

We are committed to providing respectful, fair, and high-quality services to all our residents. We also expect to be treated with the same respect.

Why do we have a managed behaviour policy?

We understand that residents may feel frustrated or upset at times. But when behaviour becomes abusive or places unreasonable pressure on our staff or services, we may take steps to manage it through our managed behaviour policy (PDF, 151kb) . This helps protect our staff’s wellbeing and ensures we can still provide support to all residents.

The policy outlines what is unacceptable or unreasonable behaviour and what steps we may take if a resident's behaviour requires management.

The policy also sets out your rights as a resident if we have restricted contact with you and how we will make reasonable adjustments if there are known disabilities or health conditions.

More information

If you have questions or want to ask for a review of a restriction, contact us directly.

If you have concerns about how we are managing or responding to your complaints, you always have the right to contact the Housing Ombudsman.

Let’s work together to maintain a respectful, safe, and supportive community for everyone.