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Outreach & support

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Things happen, and sometimes you need some help. That’s what our Outreach and Support Team are here for.

Our priority is helping you maintain your accommodation and independence, and we can offer temporary support to assist you do that.

This may include help with:

  • Financial issues such as budgeting, debts and rent arrears, benefit and charitable grant applications, and access to local food banks.
  • Housing and tenancy issues such as dealing with anti-social behaviour or domestic violence; rent arrears and repairs; setting up home; arranging adaptations if you have a disability; or finding more suitable housing.
  • Finding work or training by connecting you with services that can help.

How do I get support?

Call us on 0300 131 7300 or email Outreach@isha.co.uk  to connect with an Outreach and Support Officer.

You can also ask another ISHA staff member to refer you to our Outreach and Support Team.

The Outreach and Support Officer will arrange to meet you and assess what help you need. They will agree on a support plan with you and arrange further appointments over the following few months to try to resolve the issues identified at the assessment.

We do our best to support everyone, but there may be times when you might have to wait for support. Where cases need urgent assistance, for example, to prevent eviction, or where there is domestic abuse, we will prioritise these appropriately.

Other ways we can help include signposting you to support elsewhere that is available for your wellbeing, such as:

  • Finding social activities and building support networks.
  • Accessing specialist services such as occupational therapy, mental health services or drug and alcohol support. 

Useful contacts

Outreach and support news

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Get support with your energy bills

If you need some support with your energy bills, we may be able to help, but you must apply quickly. We can provide energy vouchers this winter in partnership with HACT, a charity supporting social housing.
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Help and support in your local area

Information on getting help with energy bills, vouchers for food and fuel, getting to know people in your local community, financial matters, applications for benefits like Universal Credit and other resources to help you stay happy and safe.
ISHA staff holding banners promoting supported housing.
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Support starts at home

ISHA supports the National Housing Federation’s call for the government to strengthen the vital services supported housing provides. Supported housing aims to ensure that all members of our communities can enjoy their lives to the fullest.

Make a referral

We offer tailored support. Use this form to make an outreach and support referral for yourself or for someone else.