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About the Resident Scrutiny Panel

The panel is an independent group of residents who work closely with our Resident Involvement Team to improve the services ISHA provide and monitor our performance. The Panel evaluates our performance and gathers feedback on the satisfaction levels, views and experience of residents. They meet with our Board members and Leadership Team and have power to influence and shape strategic decision making.

Our resident involvement and engagement strategy (PDF, 1.1mb) provides a comprehensive overview of the scrutiny panel and its work

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Why join a scrutiny panel?

Our Resident Scrutiny Panel is a great opportunity for you to make a real impact for all ISHA’s residents, learn new skills and meet interesting people. We will offer you free, high quality training and cover your expenses, including child care and travel. 

Who can join a scrutiny panel? 

Any ISHA resident can apply to join the Scrutiny Panel. You do not have to have any specific qualifications or have done anything like this before. However, we are looking for people who are: 

  • organised
  • good at communicating 
  • have basic computer skills 
  • able to work as part of a team 
  • able express their views and listen to others views

Meet a member

Hi! I’m Sarah, I have been an ISHA resident for 14 years, based in Hackney.

I joined the panel as I believe in people being part of decisions that affect their lives and futures. I want to ensure that ISHA can deliver the best services for all residents, leaseholders or general needs tenants.

Decisions must be shaped by the people who live with them – not just those who manage the money, policies and processes that make the decisions.

We are a new panel, and we are motivated to provide solutions affecting all of us – not just individuals.

Once we have completed training and got to know ISHA better, we will undertake several reviews. If you receive any invitation to take part, please engage with those things from ISHA. Email the resident engagement team at involvement@isha.co.uk if you want to contact us.

If you want to join our scrutiny panel or need more information, call or email us.