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We take all reports of damp and mould very seriously and we ask that if you spot any sign of damp and mould to please report it to us immediately, even if the problem is only small.

There are lots of reasons wh​y damp and mould can occur in your home.

There are also some simple things you can do to help prevent it from occurring. Below are 10 tips to reduce the risk of getting damp and mould in your home.

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Reporting damp, mould or condensation

If you spot a patch of damp or mould, please report it to us immediately. We will visit your property to assess the issue and arrange for a damp and mould treatment. If the problem is more serious, we will let you know how we will undertake the repair.

Damp and mould – See it, report it!

To report an issue, call 0300 131 7300, email DampAndMould@isha.co.uk or visit the office between 9am-5pm, Monday to Friday.

What will happen when I report damp and mould?

To make sure every case is properly investigated, we will visit and assess your home and identify the causes.

We will discuss next steps with you and liaise with our contractors to complete the required damp and mould treatments. The length of time for the repair will depend on the seriousness of the issue. We will also offer you advice about the things you can do to help prevent damp, mould and condensation in the future.

Preventing damp and mould

Our top 10 tips video for reducing damp and mould in your home.

If you spot any sign of damp and mould, report it to us immediately, even if the problem is only small. Email DampAndMould@isha.co.uk, call 0300 131 7300 or visit our office.

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Our top 10 tips to stop damp and mould

  1. Wipe away condensation regularly, especially from windows, window frames and walls.
  2. Clean damp spots regularly with a dampened cloth and diluted bleach to reduce the risk of it developing into black mould or mildew.
  3. Reduce the amount of moisture being created by keeping lids on pans when cooking, drying clothes outside when possible, and if you use a tumble dryer, making sure it is vented to the outside.
  4. Use an extractor fan in the bathroom and kitchen, or if one is not fitted, open a window when taking a shower or cooking.
  5. Keep your doors closed when using the bathroom.
  6. Try and keep your home at a steady temperature, even turning central heating to a low setting can help prevent condensation
  7. Dry clothes in a well-ventilated room, not on a radiator.
  8. Air your home regularly by opening windows, even for a short time.
  9. Keep trickle vents on windows open and don’t cover up air bricks.
  10. Ensure there is a gap between walls and furniture eg wardrobes, so air can circulate.

What are damp, mould and condensation?

An example of condensation on a window.

Condensation

The most common form of damp. It is caused when warm air meets a cold surface, the warm air cools quickly and creates water droplets on surfaces such as windows and walls.

An example of penetrating damp.

Penetrating damp

This is caused by water that enters the home from outside, including the walls, roof, or ceiling. Signs of penetrating damp include stains on interior walls and bubbles cracking the plaster.

An example of rising damp on a wall.

Rising damp

This form of damp enters the home from the ground. Signs of rising damp include rotting skirting boards, peeling wallpaper, and stained plaster. It typically occurs in older buildings.

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Preventing damp, mould or condensation leaflet

You can find more information about preventing damp, mould and condensation in our leaflet.