About buildings insurance
We are responsible for ensuring that damage to the structure of our buildings is repaired.
Our building insurance allows us to cover the costs of certain types of damage or major damage resulting from a one-off incident that is unexpected and unforeseen under the policy.
When you can claim on our buildings insurance
As a share owner, you are responsible for carrying out repairs to your property as defined in your lease.
You may be able to make a claim against our insurance policy (or a third party’s policy if we do not own the freehold) to cover the costs of fixing damage to the structure of your property, if it is caused by events including:
- fire, lightning, explosion
- escape of water
- impact (such as a car or a falling tree)
- vandalism/theft/malicious damage
- flood/storm
- subsidence.
Please be aware that your insurance does not pay out to resolve the cause of the damage, but only the resultant damage of a one-off event. All perils are subject to the policy wording of your insurance.
Insurance brokers
We have an appointed insurance broker.
The broker coordinates all insurance claims against our policy and liaises with the insurance company. If you think you have a valid claim, we will direct you to our insurance broker, who will advise you. If a third party provides the policy, we will direct you to their broker.
Provision of buildings insurance and charges
Whether you’re a shared owner or a leaseholder, we must have the right insurance for your block. Our insurance covers the building structure and the shared areas we are responsible for maintaining.
Your property is insured for the cost of rebuilding it. This is recalculated every year based on building prices. We regularly review all our insurance policies to ensure they provide good value for money.
We insure your home on our block policy. As all our properties are insured under this policy, we get a cheaper rate and pass these savings to you.
We charge for insurance through your service charges. We review the amount annually and reflect any changes in the final audited service charge account, which is sent to you within six months of your service charge year ending.
For more information, view the buildings insurance leaseholders’ guide (PDF, 1.1mb) 
, which includes contact information for making a claim. The excess for leaseholders is £100 for all perils, except subsidence, where it is £1,000.
