Vulnerability policy
ISHA ‘s vision is to co-create homes and communities where people can flourish, and one of our six pillars of the strategic plan is setting residents off on a secure footing & helping create the conditions for people to flourish in their homes. One of the ways we enable this is through the delivery of services that respond to the needs of all our residents including those who are vulnerable.
24 Oct 2024 PDF
Car parking policy
The Parking Policy 2023 has been developed to provide a clear, consistent, and streamlined approach to our operational practices. It draws together existing policy as well as incorporating additional terms to support the implementation of a new self-service website that will improve residents parking management and access.
24 Oct 2024 PDF
Transfer policy
This policy applies to any General Needs, Assured or Secure tenant who wishes to transfer from an ISHA tenancy to another property within ISHA’s stock. It sets out the criteria for qualifying for a transfer and the process for application.
24 Oct 2024 PDF
Anti-social behaviour policy
We are committed to tackling anti-social behaviour (ASB) to improve the quality of life and create a safer environment for our residents. We work in partnership with residents and other agencies to ensure we play our part in creating sustainable communities where people want to live. Both preventative and enforcement measures form the basis of our ASB behaviour policy.
24 Oct 2024 PDF
Decanting policy
A decant is where a resident is required to move out of their permanent home into alternative accommodation because of unexpected damage, major works or improvement works required which cannot be completed while the resident is in occupation.
24 Oct 2024 PDF
Safeguarding children and young people policy
ISHA/Lien Viet (ISHA) has a duty to ensure that it acts in response to any concerns that a child or young person is at risk of abuse, neglect or maltreatment. This document sets out ISHA’s approach to safeguarding children and young people.
24 Oct 2024 PDF
Domestic abuse policy
This policy sets out ISHA’s response to domestic abuse experienced by ISHA residents or perpetrated by ISHA residents, or any person receiving a service from ISHA.
24 Oct 2024 PDF
Allocation and lettings policy
This policy applies to: 1) The allocation and letting of new general needs properties including older people schemes and their subsequent re-letting. 2) The allocation and letting of supported housing subject to the specific qualifying requirements laid down by the Local authority or the Government for each scheme. 3) The allocation and letting of hostel accommodation including where we operate an open waiting list.
24 Oct 2024 Allocation and lettings policy - PDF