About rent and service charges

We will be introducing a new customer service portal in 2025 where you be able to access this information online. Look out for news about this service.

Currently you can find this out by contacting our Customer Services Team on 0300 131 7300 or write to us or visit us at 102 Blackstock Road, London, N4 2DR.

We will send you your weekly service charge amount every year. If you have any questions or want to get another copy of your service charge, contact ServiceCharges@isha.co.uk, write to us, or visit us at 102 Blackstock Road, London, N4 2DR.

You can pay by Direct Debit, standing order, credit card, debit card, cheque, Allpay online, Allpay card and by having your Housing Benefit paid directly to ISHA.

If you need any help with these you can contact us on 0300 131 7300, or write to us or visit us at 102 Blackstock Road, London, N4 2DR.

You can order a new rent card by contacting us on 0300 131 7300 or emailing IncomeTeam@isha.co.uk.

If you have an Assured Tenancy, are a leaseholder, or are a shared owner, your rent and service are normally adjusted on the first Monday in April of each year, and you are notified 28 days prior to the increase date.

If you have a Secure Tenancy, your rent is changed every two years on the anniversary of the start of your tenancy.

ISHA can direct you to several agencies that offer free and independent debt advice, which can help you find solutions to your debt problems.

For further help and advice, contact our Outreach and Support Team on 0300 131 7300 or email OutreachAndSupport@isha.co.uk.

Our Outreach and Support Team can help you check benefit entitlement or signpost you to specialist help.

Contact our Outreach and Support Team on 0300 131 7300 or email OutreachAndSupport@isha.co.uk.

We want to help you remain in your home. Please contact our Income Team immediately on 0300 131 7300 or email IncomeTeam@isha.co.uk to discuss your circumstances and find an agreeable payment plan to ensure regular payments.