Call the Gas Emergency Services on 0800 111 999.
Turn off your gas supply at the mains if you can.
Heating issues are only considered an emergency between 1 October and 31 March and/or if you're a vulnerable customer.
When we attend, we'll aim to restore your hot water within five days but it may take longer if parts are required.
We’ll provide you with a portable fan heater if you need one whilst work is completed and a contribution towards the running cost of this heater.
If you don’t have heating email RepairsAndMaintenance@isha.co.uk or call us on 0330 131 7300.
Not having hot water isn't treated as an emergency unless you or members of your family are considered vulnerable, disabled or have an illness which would be made worse by not having hot water.
We'll aim to restore your hot water within five days, but if parts are required it may take longer. Please report this to ISHA so we can fix it.
You can call us on 0330 131 7300 or email RepairsAndMaintenance@isha.co.uk.
You can call us on 0300 131 7300, email RepairsAndMaintenance@isha.co.uk write to us or visit us at 102 Blackstock Road, London, N4 2DR.
Certain repairs are your responsibility, not ISHAs. Our repairs handbook gives full detail. Read this here (PDF).
Yes. Download our tenants' leaflets for more information on repairs and responsibilities.
If your repair is an emergency we will aim to attend within 4 hours. If we can't complete the repair at this visit, we will make it safe and arrange with you to return.
For all other repairs, you will be offered an appointment that suits you.
To report a repair or to find out about a repair you have already reported, call us on 0300 131 7300, email RepairsAndMaintenance@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.
Please let us know right away. Then, we can explain what happened and arrange for another visit. You can call us on 0300 131 7300, email RepairsAndMaintenance@isha.co.uk, write to us, or visit us at 102 Blackstock Road, London, N4 2DR.
To find out when your repair will be done, call us on 0300 131 7300, email RepairsAndMaintenance@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.
This might be because a part has been ordered or because more than one person is needed. To get an update, call us on 0300 131 7300, email RepairsAndMaintenance@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.
Please contact us so our surveyor can see what needs to be done on 0300 131 7300, by emailing RepairsAndMaintenance@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR
We replace kitchens on a 20 year cycle. In between we offer repairs. If you think your kitchen needs replacing now, you can call us on 0300 131 7300, email RepairsAndMaintenance@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.
We replace bathrooms on a 30 year cycle. In between we offer repairs. If you think your bathroom needs replacing now, you can call us on 0300 131 7300, email RepairsAndMaintenance@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.
It is your responsibility to report problems with pests.
Call us on 0300 131 7300, email RepairsAndMaintenance@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.
If you spot any sign of damp and mould, please report it to us immediately, even if the problem is only small.
Contact our Repairs and Maintenance Team on 0300 131 7300, email DampAndMould@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR between 9am-5pm, Monday to Friday.
We have some helpful guides to help you identify problems with damp, mould and condensation and tips on tackling them.
Yes. First, you need to write to us at 102 Blackstock Road, London, N4 2DR or email us at RepairsAndMaintenance@isha.co.uk so we can confirm this is OK; then, you need to contact Thames Water.
Replace the battery to see if the alarm is beeping because it needs a new battery. If your smoke alarm uses mains electricity, call us on 0300 131 7300, email RepairsAndMaintenance@isha.co.uk, write to us, or visit us at 102 Blackstock Road, London, N4 2DR.
You can make certain changes to your property, but please check with us first.
Please contact us on 0300 131 7300 or email RepairsAndMaintenance@isha.co.uk for more information.
We'll help you to gain entry and will leave the property secure.
You can call us on 0300 131 7300, email RepairsAndMaintenance@isha.co.uk, or visit us at 102 Blackstock Road, London, N4 2DR.
If there is a fault with your locks, we won’t charge you.
You're responsible for additional keys, lost keys and lock changes. If there is a fault with your locks, we won’t charge you. If you lose your fob, we'll replace it and will recharge you for it. If it is because the fob does not work, we will swap it for a new one.
You can call us on 0300 131 7300, email RepairsAndMaintenance@isha.co.uk, or visit us at 102 Blackstock Road, London, N4 2DR.
You can also check out the repairs page on this website for more information.
